Additional Inspection Information
What to Expect • Services • Scheduling • Scope of Work
We understand that you may have questions about our process.
We supply this information to be helpful. If you have additional questions, please email us for the fastest assistance.
Scheduling:
Step 1 — Reply to our email to request your appointment + services
Step 2 — We Coordinate Access
We handle all scheduling with the listing agent, builder, or showing service (Broker Bay, ShowingTime, etc.).
To avoid confusion and delays, please do not submit duplicate requests on our behalf.
Step 3 — Confirmation
Once access is approved, we’ll confirm your appointment time.
Availability may change—appointments are only confirmed once you hear back from us.
Step 4 — Finalize Your Appointment
You’ll receive a secure portal link to:
Sign your inspection agreement
Submit payment
Your appointment is finalized after payment and signature are completed.
Inspection Day:
Focused Inspection (Prior to Your Arrival)
Your inspector begins ahead of your scheduled consultation time to:
Test systems and components
Perform safety-sensitive tasks
Access difficult or hazardous areas
Document findings thoroughly via voice to text and supporting photos and videos
This uninterrupted time is critical to complete the inspection to the standards we’re known for, therefore attendance is reserved for the consultation.
Your Consultation (Optional Attendance)
If you choose to attend, plan to arrive at your scheduled consultation time.
During this focused review:
Key findings are explained
Questions are answered
Practical next steps are discussed
Important:
This is a summary and consultation at the conclusion of the inspection, please arrive at the scheduled time.
We want to ensure that we can have a meaningful conversation about the inspection. In respect to the schedules of sellers and other clients, inspectors cannot wait for delayed arrivals.
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Attendance Policy
The on-site consultation is a courtesy review at the end of the inspection. It is not intrinsic to performance of the inspection itself and cannot be rescheduled.
Please arrive at your confirmed consultation time if attending.
The consultation is not an appointment for contractors, family showings, or other property activities. These should be scheduled separately with your realtor.
If additional time is needed on the inspection day, we recommend scheduling a separate showing 30 minutes after the consultation start time.
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Your Report
Delivered within one business day, your report includes:
Clear summaries of findings
Supporting photos and video
optional: Repair request builder to assist with your inspection response
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Cancellations & Rescheduling
We reserve dedicated time for each inspection.
Cancellation fees:
Less than 48 hours: $100 + non-cancelable services
Less than 24 hours: 50% of inspection total
Service-specific policies:
Mold, Radon and Water testing is performed in advance of the inspection whenever possible. These services are not cancelable once ordered.
Please email us as early as possible if plans change so we can best assist.
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Access, Utilities & Property Readiness
To ensure a more thorough inspection:
All areas (attics, crawlspaces, panels, fireplaces, etc.) should be accessible prior to the inspection and not blocked by homeowner’s belongings or stored items
Utilities must be on and functional - if utilities are off, we recommend having this done at least 3 days prior as delays are common
Vacant or winterized homes must be fully de-winterized - to avoid delays, we recommend having this done at least 3 days prior
Please note:
Inspectors do not coordinate with utility companies
Inspectors do not contact sellers during the inspection to gain access - we recommend reminding the sellers to have all areas accessible in advance.
If areas are inaccessible:
The limitation will be documented
Return visits may require an additional fee (typically starting at $150)
We are not able to discount inspections due to inaccessible areas
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What an Inspection Is — and Is Not
An inspection is:
✔ A professional, overall evaluation of visible and accessible conditions, especially pertaining to safety and habitability (not cosmetics)
✔ An objective tool to support your decision-making
An inspection is not:
✖ A code compliance inspection
✖ A warranty or guarantee
✖ A projection of future performance
Even well-maintained homes can have conditions that aren’t visible or that develop over time.
Maintaining a contingency fund and/or securing a home warranty is an important part of homeownership.
Inspector Role & Approach
Our inspectors are:
Licensed professionals
Unbiased and independent
Following a consistent, standardized process
Inspections are not customized or altered outside of established standards.
Standards, Scope & What We Evaluate
Our inspections follow:
American Society of Home Inspectors (ASHI) Standards
Indiana state standards
This is a visual, non-invasive inspection of systems and components, focused on safety and habitability, as they are accessible during the inspection.
Home inspections, by state and national standards, are not technically exhaustive.
Important Limitations
All home inspections have inherent limitations:
Inspectors cannot see inside walls, under insulation, or behind finished surfaces
Inspectors do not move personal belongings or dismantle systems
In accordance with national standards, representative sampling is used
Example:
An isolated issue (such as a single malfunctioning outlet or switch) may not be discovered if it falls outside the representative sample. Representative samples apply to components, including but not limited to outlets and windows.
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Questions Before Scheduling?
We’re happy to help.
If you’d like clarification on any part of the process, feel free to reach out before booking—we want you to feel fully informed and confident moving forward.
Ready to Schedule
Reply to our email with the requested details - we’ll take care of the rest!